In this learning activity you'll use active listening skills to answer 10 questions based on a story.

Learners will examine the four steps to listen actively to improve relationships.

The learner will recognize common gestures and identify the meanings associated with those gestures.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.