Learners write directions to gain experience asking questions from the point of view of the person who must follow the directions.

In this learning activity you'll apply directions to follow when writing clear "how-to" instructions.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

Students read an explanation of the use of questionnaires in research. Open-ended and closed-ended questions are defined. Students complete the activity by generating a questionnaire.