Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

The learner will...identify the qualities of a person with integrity and the importance of integrity within a work team.

Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.

In this learning activity you'll review an introduction and samples of description worksheets. You'll then select an object and complete your own description.

In this learning activity you'll review definitions then match the transactional communication model element with the definition or example.

In this learning activity you'll outline a conversation using the transactional communication model. The print and Email function has been disabled. You may take a screenshot of the last screen if needed.

In this learning activity you'll view a graphical layout of the transactional communication model.