Students read about the six theoretical perspectives used to explore psychological events and do an interactive exercise.

Learners examine eight different kinds of faulty logic or perception that interfere with critical thinking. They are superstition, ignorance, clustering illusion, false analogies, gambler’s fallacy, irrelevant comparisons, post hoc fallacy, and slippery slope fallacy. In an interactive exercise, learners identify ways to overcome these barriers.

Learners put themselves in the place of people new to a community. They listen to a woman describing potential neighbors and make judgments about what they’ve heard. They then learn more about the same people and decide if their initial judgments were accurate. This activity has audio content.

In this learning activity you'll examine the difference between two types of interactions with customers, encounters and relationships.