Learners are shown questions to ask themselves before they speak. They evaluate three responses according to the criteria presented. This activity has audio content.
Transactional Communication Model (Graphic)
By Mary Brignall
In this learning activity you'll view a graphical layout of the transactional communication model.
Interactions With Customers
By Kathy Lich
In this learning activity you'll examine the difference between two types of interactions with customers, encounters and relationships.
Mini-Lecture: Technical Argument
By Terri Langan
In this learning activity you'll summarize review key concepts related to arguments and persuasion.
Understanding the Stages of Learning
By Beth Dailey
Students test their understanding of the five stages of learning.
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