In this learning object you'll review the basic quality principles of customers, suppliers, customer satisfaction, and customer expectations.

Instructors complete a simple, informal inventory that helps them to see how they use the Seven Principles of Good Practice in Undergraduate Education developed by Chickering and Gamson (supported by AAHE, ACE, Johnson and Lilly foundations) in 1987.

Learners identify factors that contribute to conflict and apply them to conflicts in their own experience.

In this learning activity you'll explore how to set goals based on realistic expectations.