Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.

Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.

In this interactive object, learners read about sampling plans and practice using a sampling table.

In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).