By Ann Heidkamp
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Wonderful example of conflict statements.. Good interaction and feedback
Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.