How to Evaluate a Problem Statement using MEA and IPO Techniques
In this learning activity you'll discover how to evaluate a problem statement using both the MEA and the IP Techniques.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.