Explore Intrusion Detection Systems, what they are, how they're configured, and the types of protection the provide.

Explore what DDoS attacks are, the methods used to carry them out, and how to prevent them.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this learning activity you'll identify Man-in-the-middle attacks and discuss how they affect network security.