Learners access information on telephone techniques in the workplace and create customer focused responses.

In this learning activity you'll rewrite a news article into a news release.

Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.

The learner will identify common barriers to effective listening.

In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.

Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.

The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.

Learners apply knowledge about how productivity is reflected in people, processes, and goals.

Learners examine the different types of lines used on a P&ID diagram and the types of connections they represent. They test their knowledge in a matching exercise.

The Design Part 1

Sequence Practice

Put the steps of the design process in the correct order

Vocabulary terms for the Intro to PM lecture