The student reviews definitions of to/too/two and completes a practice exercise.

In this module, we’ll explore what an affinity diagram is, discuss how it can be used to solve problems, and end with some real-world applications to show you how these can help you in any manufacturing role to bring order to chaos.

In this learning activity, the user will understand how believing in and using common stereotypes can get in the way of working together.

In this learning activity you'll review the selection stage in the perception process and apply the information to complete an activity.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Learners explore actions that can be taken to achieve a buy-in from employees when changes are to be made in the workplace. Students then rank the steps in the order that they should be taken.

Try to identify the type of communication being used in each scenario

Covering topic A material

Match the Chapter 10 vocab. words with their definitions.

Guessing information about United States, Jamaica and England.