The learner identifies ways to eliminate or minimize wastes found in business processes. A quiz completes the activity.

The learner will identify the steps for preparing and facilitating a team meeting.

Learners identify attitudes that they want to examine and perhaps change. They then write an individual action plan to achieve this goal.

Learners review office processes to find ways to save time.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

Snake game

Game to play to practice snap words: next, near, been, about, need

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Match the question to the answer.