In this interactive object, learners check their knowledge of concepts related to the cost of ensuring quality in manufacturing as they relate to the categories of appraisal, prevention, internal failures, and external failures.

In this learning activity, you'll identify the three types of sexual harassment.

Learners identify their values in a drag-and-drop exercise and read about the importance of taking initiative to move from scapegoating to accepting personal responsibility.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

Choose the correct option.

All the questions are from topics covered throughout semester 2.Good luck :)

Chinese learning

Guess the correct verb!!