Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.

In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.

Learners identify conflict resolution styles while becoming familiar with definitions, characteristics, and motivations for using these styles.

Learners consider steps for dealing constructively with criticism and conflict. This object includes a drag-and-drop exercise.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

Match the word to the definition.

Arrange the sentences according to their correct order of events. Write the number of the correct answer.

to practise verbs

Read the meaning hints and guess the word