Learners are shown questions to ask themselves before they speak. They evaluate three responses according to the criteria presented. This activity has audio content.
Identifying External Noise
By Mary Brignall
The learner will read a mini-lecture defining external noise and will complete an activity.
Problem Solving - Finding the Root Cause
By Mitch Vesaas
The learner will understand how to use a cause and effect diagram to find the root cause of a problem.
Overview: Writing Clear "How To" Instructions
By Sandy Eyler
In this learning activity you'll apply directions to follow when writing clear "how-to" instructions.
Problem Solving: Using a Flow Chart
You will learn how to us a flow chart to describe the process actions and decisions to find a solution.
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