In this learning activity you'll be introduced to the Ad Populum fallacy.

The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.

In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.

The learner will identify techniques to use to overcome people-related barriers to critical thinking.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Test your knowledge of soft skills needed for any job you get!

Soft Skills