What Is Attitude?
By Barbara Liang
Learners identify attitudes that they want to examine and perhaps change. They then write an individual action plan to achieve this goal.
Scenario for Problem Solving: Combining Deliveries I
By Rosie Bunnow
Problem Solving - Describing the Problem
By Mitch Vesaas
The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.
Scenario: The New Footings
PDCA Cycle
Learners identify types of activities in the Plan-Do-Check-Act Cycle and watch how the cycle works on the job.
Modify Delivery Route
In this scenario, learners take the role of a delivery driver who must find a new travel route after the Interstate is closed to trucks. “Drivers” listen to traffic reports and write directions for a new route. This activity has audio content.
Scenario: The Neglected Lawn
Scenario for Positive Attitude: Sagging Morale
Delivery Dilemma
Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.