Scenario: The Neglected Lawn
By Rosie Bunnow
Delivery Dilemma
Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.
Scenario for Positive Attitude: Sagging Morale
Scenario: The New Footings
What Is Attitude?
By Barbara Liang
Learners identify attitudes that they want to examine and perhaps change. They then write an individual action plan to achieve this goal.
Problem Solving with SWOT
Learners create and analyze a SWOT diagram showing Strengths, Weaknesses, Opportunities, and Threats for their work or personal lives.
PDCA Cycle
Learners identify types of activities in the Plan-Do-Check-Act Cycle and watch how the cycle works on the job.
Scenario: Your Call May Be Monitored
Modify Delivery Route
In this scenario, learners take the role of a delivery driver who must find a new travel route after the Interstate is closed to trucks. “Drivers” listen to traffic reports and write directions for a new route. This activity has audio content.
Scenario for Maintaining Integrity: The Missing Tools
Positive Self-Speak
Learners apply self-speak, evaluate their self-messages, and revise their internal statements with more positive wording.
Scenario for Teamwork: Missing Roles
Scenario for Problem Solving: Combining Deliveries I
Problem Solving - Describing the Problem
By Mitch Vesaas
The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.
Scenario: Accept the Job?
Sleep Deprivation
Learners test their knowledge of how sleep deprivation affects work productivity.
Scenario: Closing the Store Alone
Maintaining a Positive Attitude
Learners consider steps for dealing constructively with criticism and conflict. This object includes a drag-and-drop exercise.
Scenario for Problem Solving: Combining Deliveries II
Scenario for Communicate Clearly: Trading Places
Scenario: Meeting My New Coworkers
Maintenance Roles in Effective Teams
Learners identify maintenance roles and match statements characteristic of each role. This activity has audio content.
Scenario for Communicating Clearly: Allen's Slipping Production
Scenario for Maintaining Integrity: Your Promise to Allen
Scenario for Directions: Delivery Sequence