The You View
By Jennifer McIntosh, Barbara Laedtke
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
Four Steps for Setting and Achieving Your Goals
By Mitch Vesaas
You will learn four steps for good goal setting.
Double Trouble With Listening
By Therese Nemec
Learn about the seven common barriers of listening and evaluate a conversation using the barriers.