Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.

In this learning activity you'll review design errors and learn how to avoid them.

The student will read a mini-lecture explaining the organization stage in the perception process and will complete an activity.

In this learning activity you'll be introduced to the Ad Populum fallacy.

In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.

In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

In this interactive object, learners read the definitions of terms related to moral and ethical principles. They then use a process to analyze an ethical dilemma in a health care setting.

Conflict Resolution-Crossword

Plot and Conflict Vocabulary

Lesson 2: The Process of Change

Determine if the example given is internal or external conflict.