Learn about the seven common barriers of listening and evaluate a conversation using the barriers.
Communicating in the Workplace
By Jennifer Heinritz
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
Building Relationships Through Active Listening
Learners will examine the four steps to listen actively to improve relationships.
Giving Effective Praise
By Ann Heidkamp
Students review the conditions for giving statements of praise in a way that will motivate employees. They then practice writing these kinds of statements.
Four Arrows: An Unstable Figure
By Carol May
In this learning activity you'll explore how visual perception influences your understanding of unstable figures.
The Reality of Sterotypes
In this learning activity, the user will understand how believing in and using common stereotypes can get in the way of working together.
Four Types of Communication in Conflict
By Therese Nemec
In this activity, you will practice choosing assertive responses to conflict.
By Rosie Bunnow
In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.
What's Your Point of View?
Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.
I'm Sorry: The Art of Apologizing
Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.
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