The Broadband Telco Services Subscriber Loop
Walk through the subscriber loop and learn how the signal travels from the central office to the subscriber.
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Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
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