By Barb Portzen 02.17.05
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Learners examine the relationship of individual parts in an assembly drawing. Assembly drawing notes, fabricated and purchased parts, and sectional views are explained briefly.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
In this interactive object, learners answer 25 questions regarding part or assembly drawings. The basic areas of blueprint reading are covered.
