The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
How Well Do I Listen?
By Barbara Liang
Learners reflect on their thoughts, feelings, and reactions toward such listening behaviors as interrupting, selective listening, and unresponsive listening.
Icons and Symbols of Value Stream Mapping
By Kaye Krueger
In this interactive object, learners view the icons and symbols used most frequently in value steam mapping. A matching activity completes the object.
By Barbara Liang, Andrea Krabbe
Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
Eliminating Office Waste
Learners review office processes to find ways to save time.
How to Send an E-mail Message
By Beth Baar
In this interactive lesson, learners read and hear instructions for sending an e-mail. Steps are given for composing an e-mail message and for sending it. Students have an opportunity to write their own messages. A quiz follows the instruction.
You'll learn about some of the best websites for fact-checking and other useful resources.
Creative Commons Attribution-NonCommercial 4.0 International License.
Learn more about the license »