Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

Learners consider steps for dealing constructively with criticism and conflict. This object includes a drag-and-drop exercise.

In this screencast, students read about the key differences between management and leadership activities. They will review typical supervisory activities as either management or leadership.

The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Danas je četvrtak.Poredaj dane u tjednu tako da počneš s danom koji je bio jučer. Today is Thursday. Organize the days of the week to start on the day that was yesterday.

Identify what is being asked.

dates of Yom Tov

Choose the correct answer