Learners use animated needle valves and check valves to change the speed of a pneumatic cylinder as it extends and retracts. A brief quiz completes the learning object.

In this interactive object, learners analyze a series-parallel DC circuit problem in a series of steps. Immediate feedback is provided.

In this learning activity you'll review the six different ways in which electricity is produced: chemical, friction, heat, light, magnetism, and pressure.

Learners examine the circuitry in a DC variable speed drive that prevents the motor from running at 0 rpm or at maximum speed under certain conditions.

Learners hear examples of customer focused responses to upset callers. They then practice rewording negatively phrased responses by employees.

In this interactive object, people preparing to work in a medical office review the basic steps to follow when taking phone messages.

In this screencast, people preparing to work in a medical office review the basic steps to follow when taking phone messages.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.