Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

Learners identify attitudes that they want to examine and perhaps change. They then write an individual action plan to achieve this goal.

The learner will identify the three general types of ethics.

In this screencast, you'll distinguish the differences between the content message and the relational message.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Random games in English for students

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Responda preguntas sobre el psicólogo Carl Rogers

Recognize modifiable and non-modifiable risk factors for stroke and recommendations for stroke prevention.