In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

In this interactive learning object, the student matches the names of software with their definitions and categorizes computer terms according to the appropriate software.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

Being a critical and creative thinker is essential in today’s workplace. It’s also crucial to your career success, regardless of your field or your position. Employers are looking for employees who can creatively problem solve to find answers that are best for both employees and the company.

Learners will identify their learning styles and practice ways to retain information in class and on the job.

The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.

The learner will identify techniques to use to overcome people-related barriers to critical thinking.

You will learn how to us a flow chart to describe the process actions and decisions to find a solution.

Are you a member of a fragmented, conflicted, or smooth- functioning team? Learn the characteristics of each to build a stronger team.

The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.

The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.

The learner will identify common barriers to effective listening.

The learner will identify the three general types of ethics.

The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.

The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.