The learner will identify techniques to use to overcome people-related barriers to critical thinking.

In this learning activity you'll be introduced to the Ad Absurdum fallacy.

In this learning activity you'll apply directions to follow when writing clear "how-to" instructions.

In this learning activity you'll create a focused speech topic by using a focused pyramid.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Put these terms in order from your first point of contact to the last point.

To practise phrases

Review, fill in the blanks with the correct choice.

Choose the correct answer.