In this learning activity you'll explore the four stages of conflict (latent, triggering incident, conflict, new equilibrium) and then creates a similar diagram applying to a specific personal conflict.

In this activity, you will practice choosing assertive responses to conflict.

Learners identify factors that contribute to conflict and apply them to conflicts in their own experience.

In this learning activity you'll read about Robert Maddux's conflict model and then apply what you've learned to an interactive exercise.

In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

In this learning activity you'll explore five types of power: legitimate, referent, coercive, reward, and expert.

Learners identify conflict resolution styles while becoming familiar with definitions, characteristics, and motivations for using these styles.

In this learning object, you will learn the three tips to better resolve conflict with others.

Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.

In this interactive object, learners read the definitions of terms related to moral and ethical principles. They then use a process to analyze an ethical dilemma in a health care setting.

In this learning activity you'll examine strategies to help you deal with tricky personal and business communication situations.

Learn about the seven common barriers of listening and evaluate a conversation using the barriers.

Learners consider steps for dealing constructively with criticism and conflict. This object includes a drag-and-drop exercise.

Learners view a mind map of the social-conflict Approaches and answer questions about the inequalities, competition, and power found in social structures.

Are you a member of a fragmented, conflicted, or smooth- functioning team? Learn the characteristics of each to build a stronger team.