In this learning activity you'll create a focused speech topic by using a focused pyramid.

Learners identify maintenance roles and match statements characteristic of each role. This activity has audio content.

In this learning activity you'll review an introduction and samples of description worksheets. You'll then select an object and complete your own description.

Being a critical and creative thinker is essential in today’s workplace. It’s also crucial to your career success, regardless of your field or your position. Employers are looking for employees who can creatively problem solve to find answers that are best for both employees and the company.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.

In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

In this interactive object, learners read the definitions of terms related to moral and ethical principles. They then use a process to analyze an ethical dilemma in a health care setting.

In this learning activity you'll examine strategies to help you deal with tricky personal and business communication situations.

legal conflicts and dispute resolution

Determine if the example given is internal or external conflict.

Conflict Resolution-Crossword

Plot and Conflict Vocabulary