Learners dissect a portion of a wordy document by summarizing and "chunking" related bits of information to find the important points.

Are you a member of a fragmented, conflicted, or smooth- functioning team? Learn the characteristics of each to build a stronger team.

In this learning activity you can practice writing a technical descriptions of a pen.

You will learn how to us a flow chart to describe the process actions and decisions to find a solution.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.

In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

In this interactive object, learners read the definitions of terms related to moral and ethical principles. They then use a process to analyze an ethical dilemma in a health care setting.

In this learning activity you'll examine strategies to help you deal with tricky personal and business communication situations.

Determine if the example given is internal or external conflict.

Human Resource Principles

Plot and Conflict Vocabulary

Conflict Resolution-Crossword