Learners identify conflict resolution styles while becoming familiar with definitions, characteristics, and motivations for using these styles.

Instructors complete a simple, informal inventory that helps them to see how they use the Seven Principles of Good Practice in Undergraduate Education developed by Chickering and Gamson (supported by AAHE, ACE, Johnson and Lilly foundations) in 1987.

The learner will examine strategies for evaluating new ideas and accepting change that will enhance teamwork.

The learner will become familiar with eight principles of collaborative leadership to build a team where members find satisfaction and reward in their job.