In this interactive lesson, learners read and hear instructions for sending an e-mail. Steps are given for composing an e-mail message and for sending it. Students have an opportunity to write their own messages. A quiz follows the instruction.
In this interactive object, people preparing to work in a medical office review the basic steps to follow when taking phone messages.
In this learning activity you'll use critical thinking to write appropriate responses.
In this learning activity you'll distinguish the differences between the content message and the relational message.
Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.
Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
Match your answers to learn more about Communication in the Workplace!
Learners examine the proper formats for block letters, modified block letters, simplified letters, memos, e-mail messages, and envelopes.
Learners listen to five statements and then enter comments about each message’s tone, inflection, and pauses. This activity has audio content.
In this learning activity you'll review how a local area network computer uses a subnet mask to determine if its message is intended for a computer on the same network or on a remote network.
Learners apply self-speak, evaluate their self-messages, and revise their internal statements with more positive wording.
Students read about the benefits and potential problems of using e-mail. They write and send e-mail messages and analyze the responses they receive to their memos.
In this learning activity you'll interpret phone messages to create a fax or a memo.