In this interactive object, people preparing to work in a medical office review the basic steps to follow when taking phone messages.
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Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
In this learning activity you'll distinguish the differences between the content message and the relational message.
Learners apply self-speak, evaluate their self-messages, and revise their internal statements with more positive wording.
Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.
In this interactive lesson, learners read and hear instructions for sending an e-mail. Steps are given for composing an e-mail message and for sending it. Students have an opportunity to write their own messages. A quiz follows the instruction.
In this learning activity you'll interpret phone messages to create a fax or a memo.
Students read about the benefits and potential problems of using e-mail. They write and send e-mail messages and analyze the responses they receive to their memos.
Learners examine the proper formats for block letters, modified block letters, simplified letters, memos, e-mail messages, and envelopes.