In this screencast, learners read an explanation of the file rules and indexing that have been developed by the Association of Records Managers and Administrators.

In this activity, you'll identify what constitutes harassment and discrimination of a protected class member.

Learners write an account of a workplace incident and evaluate statements for objectivity.

Explore the Microsoft Office Suite, which is so much more than just email.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

How to be a great leader? Let's find out!

Intercultural communications

For each sentence, choose the best paraphrase.

Select the correct types of information communication