Learners read how to identify a manufacturer's value streams - the first step to value stream mapping.

Learners reflect on their thoughts, feelings, and reactions toward such listening behaviors as interrupting, selective listening, and unresponsive listening.

This primer introduces the student to the correct method of entering complex numbers into a TI-86 calculator.

Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.

In this interactive object, learners solve a school mystery by identifying the "suspects" in the hierarchy of questioning: knowledge, comprehension, application, analysis, synthesis, and evaluation. This activity was designed for teachers and instructional assistants.

Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.

Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.

Learners read descriptions of the following training and certification levels for organizations using a lean approach to quality: "green belt," "black belt," "master black belt," and "champion."

Matching between R&R with department

Match them to the possible excuses/reasons on the right