Learners hear examples of customer focused responses to upset callers. They then practice rewording negatively phrased responses by employees.

In this learning activity you'll define and explain the broad steps in achieving quality in an organization.

Learners test their knowledge of jurisdiction issues by matching case scenarios to the correct court. The cases involve the following courts: Circuit, Small Claims, Probate, District, Bankruptcy, State Appellate Court, Wisconsin Supreme Court, and U.S. Supreme Courthouse.

Learners read a brief description of Kaizen and how it helps to eliminate waste in a process.

In this animated activity, learners examine the operation of an ultrasonic sensor and the procedure to perform zero and span adjustments. A brief quiz completes the object.

Learners follow the seven steps involved in the lockout/tagout procedure. This activity has video content demonstrating the safety measures.

The learner reads step-by-step work instructions and views a drawing for facing and center drilling on a lathe.

Learners read work instructions and view a drawing for turning between centers on a lathe.

The student watches a car move through a city and writes directions based on the car's route.

Matching situations with causes or consequences. Past perfect practice.

Play this game to practise the Afrikaans Question Words and Instruction words

Test your knowledge on Juvenile Procedures with a fun game.

Sequence Practice