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Creating Value: Making an Ice Cream Sundae
By G. Dean Witman, CFPIM, C.P.M., Lean Six Sigma Black Belt Cynthia Wetzel, Lean Bronze Certification, Lean Six Sigma Green Belt
Using the example of an ice cream shop, learners select employee actions that increase value for a customer and those that decrease value. This animated and interactive learning object has audio content.
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