Communicating in the Workplace
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
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Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.