Every speech starts with an outline. Knowing how to write one can make the difference between speech success and speech failure. In this module, we’ll explore what’s involved in creating an outline, demonstrate how to put one together, and give you examples you can use to create your own outline.
Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.
Employability Essentials -- Think Critically and Creatively
Being a critical and creative thinker is essential in today’s workplace. It’s also crucial to your career success, regardless of your field or your position. Employers are looking for employees who can creatively problem solve to find answers that are best for both employees and the company.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Learners read about the mutations that occurred in plants for the successful transition from an aquatic to a terrestrial existence. The classification of plants is based on these adaptive structures.