Learners consider steps for dealing constructively with criticism and conflict. This object includes a drag-and-drop exercise.

Learners reflect on their own attitudes toward change and list them in the order they might experience them. In a separate exercise, they prioritize the actions a group might take when faced with change in the workplace.

Learners evaluate and respond to excuses for not reporting alcohol-related behavior they have observed on the job. This activity has audio content.

In this learning activity you'll discover how visual perception of size is influenced by what's surrounding an image.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners read the definitions of an assumption and a fact. They then provide their own examples of each and compare those to the examples provided.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.

Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.

Common critical care terminology

Soft Skills

Test your knowledge of soft skills needed for any job you get!

General Employability Skills