Learn about the seven common barriers of listening and evaluate a conversation using the barriers.
Problem Solving and Decision Making
By robin rathsack
In this learning activity you'll list three decisions and the methods you used when making your decisions. You'll also learn about decision making methods.
Understanding Your Audience
By Bev Paulick
You'll identify the main characteristics of various audiences when writing a technical document.
By Kathy Lich
In this learning activity you'll analyze the impact of various factors in their lives. They are then transformed by a new identity. They analyze the potential impact of this new identity and compare it to their initial lives.
By Rosie Bunnow
Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.
In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.
What's Your Point of View?
Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.
I'm Sorry: The Art of Apologizing
Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.
A Model for Initiating Conflict Resolution
By Ann Heidkamp
In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).
Ethical Decision Making
By Sharon Opsahl
In this interactive object, learners read the definitions of terms related to moral and ethical principles. They then use a process to analyze an ethical dilemma in a health care setting.
Internal Conflict vs External Conflict
Determine if the example given is internal or external conflict.
Dispute Resolution Review
legal conflicts and dispute resolution
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