In this learning activity you'll list three decisions and the methods you used when making your decisions. You'll also learn about decision making methods.

You'll identify the main characteristics of various audiences when writing a technical document.

In this learning activity you'll analyze the impact of various factors in their lives. They are then transformed by a new identity. They analyze the potential impact of this new identity and compare it to their initial lives.

Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.

In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.

In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

In this interactive object, learners read the definitions of terms related to moral and ethical principles. They then use a process to analyze an ethical dilemma in a health care setting.

Determine if the example given is internal or external conflict.

legal conflicts and dispute resolution

Conflict Resolution-Crossword