Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.

This objects reviews the Five "S" manufacturing system and helps learners to remember the process.

The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.

In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.

The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.

Learners evaluate how well a set of directions instructs a person about to perform a task for the first time. The focus is on avoiding assumptions.

Learners apply knowledge about how productivity is reflected in people, processes, and goals.

This learning object shows the symbols used to represent the type of pulse required at the clock input to activate flip-flops.

Conceptos básicos del Supply Chain Management.

Match the 7 steps of the Universal Creative Process to their correct definition

Upset Customers

Put the main activities in order for Review Process