Learners will examine the four steps to listen actively to improve relationships.
Introduction to Ethics
By Elizabeth Jones
The learner will identify the three general types of ethics.
Hello, May I Help You?
By Rosie Bunnow
Learners access information on telephone techniques in the workplace and create customer focused responses.
Tricky Communication Situations: Analyzing the Situation
By Marilyn Carien
In this learning activity you'll examine strategies to help you deal with tricky personal and business communication situations.
Writing Effective Business Emails
By VickyWeiland, Rosie Bunnow
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
By Barbara Liang, Andrea Krabbe
Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
IT Stress Management - Root Cause
In this learning activity you'll explore how finding and understanding the root cause of stressors can help reduce stress in your life.
Observe disorganization in an office setting and choose solutions to the problems as if playing the board game "Clue."
Communicating in the Workplace
By Jennifer Heinritz
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
Intercultural Communication: Gestures
The learner will recognize common gestures and identify the meanings associated with those gestures.
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