Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.

Students complete a questionnaire to help identify their readiness for business ownership.

Students read about the use of business cards in various countries and the customs that Americans should follow when presenting a card in those parts of the world.

Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

In this screencast, people preparing to work in a medical office review the basic steps to follow when taking phone messages.

In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.

Learners examine the proper formats for block letters, modified block letters, simplified letters, memos, e-mail messages, and envelopes.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

In this learning activity you'll plot GDP data on a graph and determine a phase of the business cycle.

Learners read about the process of dividing industrial goods into the categories of entering, foundation, and facilitating.

Learners examine a bank statement and a reconciliation form and study how to balance a checking account.

The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners read an extensive explanation of the types of budgets most frequently used by farm operators, whole farm, partial, and enterprise, and complete a brief quiz to test their knowledge. Farm financial standards and ratio calculations are provided. Exercises complete the activity.

Learners apply knowledge about how productivity is reflected in people, processes, and goals.

In the first section of this activity, learners listen to an introduction explaining the importance of setting goals in all aspects of life. The remaining pages list examples of goals and procedures relating to a farming operation.

In this learning activity you'll examine strategies to help you deal with tricky personal and business communication situations.

Students complete an exercise to help determine the profile of customers who would use their businesses.

Giving gifts is an important part of conducting business around the world. Learners read about the kinds of gifts that are welcomed in various cultures, and which are not. A quiz completes the activity.

In this interactive lesson, learners read and hear instructions for sending an e-mail. Steps are given for composing an e-mail message and for sending it. Students have an opportunity to write their own messages. A quiz follows the instruction.