In this learning activity you'll explore the four stages of conflict (latent, triggering incident, conflict, new equilibrium) and then creates a similar diagram applying to a specific personal conflict.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

In this learning activity you'll create a focused speech topic by using a focused pyramid.

The learner will read a mini-lecture defining external noise and will complete an activity.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.

Review could/would.

Juego para los alumnos del grupo B materia de Administración Estratégica

it's just basic tic tac toe... however there are questions you have to answer in order to play... get one right you can place a mark, get one wrong and you miss a turn.

Match words. By the end, you will have 5 skills all business owners must possess to be successful. In fact, these skills are so important all students should be working on them, as well.