The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.

In this learning activity you'll explore the four stages of conflict (latent, triggering incident, conflict, new equilibrium) and then creates a similar diagram applying to a specific personal conflict.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll review the four main purposes for writing documents: expressive, literary, persuasive, and reality.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.

Identify the type of business manager described and choose the best answer to earn points.

Handling physical barriers when using mobile phones and radios

HDFS 4366

Match the right answer.