In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll produce a personal listening improvement plan based on good listening techniques.

Do you hate doing homework? Do you think it’s a waste of your time? Are you looking for a better way?

We’ve got you. In this video, you’ll explore how using the homework strategy can improve your studying techniques, make your studying strategies more effective, and reduce the amount of time wasted by trying to memorize your textbooks. We can help!

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

Learners reflect on their thoughts, feelings, and reactions toward such listening behaviors as interrupting, selective listening, and unresponsive listening.

In this module, we'll be introducing you to SIPOC, a powerful tool that can help you improve your business processes. It's a high-level process mapping tool that helps you identify the key components of a process and how they relate to each other. SIPOC diagrams are often used in Six Sigma and Lean methodologies, but they can be useful for any process improvement initiative. We’ll explain the key SIPOC components and demonstrate how to build one. Then, we’ll walk through a few scenarios and let you build your own.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using if-then-else, calls, unconditional jumps, and counters in this learning activity.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using if-then-else, calls and unconditional jumps in this learning activity.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using calls and unconditional jumps in this learning activity.

This activity is cognitive. Learners will actively listen to a story activated by the computer. Then learners will take a quiz on their comprehension. Lastly, learners will compare their chosen answers against the answer key to determine how well they really did "actively" listen. (Credit given to Tom E. Wirkus, University Of Wisconsin-LaCrosse for this activity.)

In this interactive object, learners review how to read a caliper. They then test their skills with eight practice questions.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Learners will identify their learning styles and practice ways to retain information in class and on the job.

Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.

In this learning activity you'll use active listening skills to answer 10 questions based on a story.

Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this screencast, learners read how microbes in such items as yogurt, bread, insulin, and insect sprays improve our lives.