In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity you'll discover how volunteering, developing outside interests, and setting aside time for hobbies all help reduce stress.

You'll explore two unique project management methodologies for developing software.

In this learning activity you'll explore what time management is, some general techniques for improving your time management skills, and the Pomodoro Method.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

In this learning activity you'll explore how finding and understanding the root cause of stressors can help reduce stress in your life.

Test your knowledge of soft skills needed for any job you get!

Soft Skills