You'll explore two unique project management methodologies for developing software.

In this learning activity, you’ll be introduced to how the Agile software development methodology uses the scrum framework.

In this learning activity you'll explore how to set goals based on realistic expectations.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

In this learning activity you'll explore how finding and understanding the root cause of stressors can help reduce stress in your life.

Test your knowledge of soft skills needed for any job you get!

Soft Skills