Customer Service Skills for IT Professionals - Engaging the Customer
In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.
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Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.