You will learn four steps for good goal setting.

You'll explore two unique project management methodologies for developing software.

In this learning activity you'll explore how to set goals based on realistic expectations.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

Learners identify various therapeutic interaction strategies to be used when working with children and adolescents to enhance self-esteem, self-concept, self-worth, body image, and coping and communication skills.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Complete the sentences, then discuss your opinion about them.

Proc. teaching severe/profound

Test your knowledge of soft skills needed for any job you get!

Soft Skills