Customer Service Skills for IT Professionals - Controlling the Conversation
In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.
You may also like
Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.