In this learning activity you'll learn what Zip files are, their origins, and how to work with them in Windows.

In this animated activity, learners examine how an electronic converter changes digital signals to analog signals. Sections of a synthesizer are identified, and the operation of a D/A converter is demonstrated.

In this interactive activity, learners insert the router terms that each acronym stands for. Each of the acronyms is formed from the key letters in a term that relates to routers.

Learners view the seven segments of an Ethernet frame and the types of information each represents.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Soft Skills

Test your knowledge of soft skills needed for any job you get!