In this learning activity you'll review the basics of budgeting, income, and spending. Using an on-line form, you can create your own monthly budgets and a pie chart of your spending habits.
In this learning activity you'll review an introduction and samples of description worksheets. You'll then select an object and complete your own description.
Students explore the history of U.S. Constitutional amendments and the process involved in adding an amendment. In an interactive exercise, learners author their own amendments and explain why these should be added to the Constitution.
Learners follow the FMEA process to predict potential failures and to prevent them. This activity uses the example of getting to work to help participants comprehend the concepts and to apply them to their own work processes.
In this module, we'll be introducing you to SIPOC, a powerful tool that can help you improve your business processes. It's a high-level process mapping tool that helps you identify the key components of a process and how they relate to each other. SIPOC diagrams are often used in Six Sigma and Lean methodologies, but they can be useful for any process improvement initiative. We’ll explain the key SIPOC components and demonstrate how to build one. Then, we’ll walk through a few scenarios and let you build your own.
Learners view examples of waste in an office environment and are asked to consider what they can do to eliminate or reduce waste in their own workplace.
In this learning activity you'll review a conclusion and decide how effectively it summarized a speech. You'll also gain some tips for writing your own speech conclusion.
Every speech starts with an outline. Knowing how to write one can make the difference between speech success and speech failure. In this module, we’ll explore what’s involved in creating an outline, demonstrate how to put one together, and give you examples you can use to create your own outline.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Learners see and hear how motivation on the job can be compared to the use of a bicycle. They then write an explanation of how this theory can be applied to a situation in their own workplace.
In this interactive object, learners consider the importance of demonstrating a positive attitude. They reflect on their own experiences and challenge themselves to let go of preconceived notions.